Thursday, May 31, 2012

First ACS Event in almost 18 Months

Tonight I went to my first ACS event in a LONG time. For me it has been all about scheduling and distance the meeting time change a while back and I’d need to leave work at 16:00 to get there and this is a problem for me.

Tonight was Education Across the Nation - The impact of Social Media on Information Security Governance folk I spoke to afterward gave mixed ratings but I really wanted to explore briefly two things…

  1. In a room full of people averaging 2 Social Media Accounts it is really hard to target a presentation that will resonate with everybody and on that basis I think it was a good session and well worth my effort.
  2. We were asked how many “Social Media” accounts we have, far and away I seemed to have the most so here is my list of semi active accounts there may be more …

Oh and happy to connect on most of these things if you like

First ACS Event in almost 18 Months

Tonight I went to my first ACS event in a LONG time. For me it has been all about scheduling and distance the meeting time change a while back and I’d need to leave work at 16:00 to get there and this is a problem for me.

Tonight was Education Across the Nation - The impact of Social Media on Information Security Governance folk I spoke to afterward gave mixed ratings but I really wanted to explore briefly two things…

  1. In a room full of people averaging 2 Social Media Accounts it is really hard to target a presentation that will resonate with everybody and on that basis I think it was a good session and well worth my effort.
  2. We were asked how many “Social Media” accounts we have, far and away I seemed to have the most so here is my list of semi active accounts there may be more …

Oh and happy to connect on most of these things if you like

Thursday, May 24, 2012

What can I do to reduce Service Desk Calls by …

I have been thinking about iDM tool deployment and have started to think about a benefit that could be unrealised while we think about synching connected systems.

Perhaps we could reduce Service Desk calls for Password Synch and Resets and maybe save the licencing costs of the iDM solution on the front end.

Source: http://privacycartoonportfolio.blogspot.com.auGartner says

The two most frequent call types are how-to requests (how to access or operate IT resources) and password reset (establishing or regaining the privilege to access IT resources). Because password problems make up 20 percent to 30 percent of all IT service desk volume, with most of those issues resolvable by password reset tools, automating this function can save organizations the costs of supporting this type of request.

I want to talk about Password Self Service, Password Synchronisation and Enterprise Single Sign On.

I’ll tackle these topics before going on to more complicated iDM topics so over the next few weeks we will learn about Passwords yay!!